April 11, 2019
When it comes to dealing with customers, it is incredibly important to make sure that you understand your business model. The phrase, “understand your WHY” has been repeated so many times that now, people are obsessed with positioning their products and services to all sorts of niche markets. However, the way that your customers perceive you is just as important, if not more so, than the way you perceive yourself as a business. Here are some of our top tips for increasing your overall customer satisfaction:
- Pick up the phone. Take the timeout of your day to connect with your clients and work towards building a lasting connection.
- Gather feedback. Not sure if your strategies are working? Ask your clients. You might be surprised with how helpful their advice can be.
- Train your staff. As your business grows, chances are you won’t be able to balance every form of communication. By bringing on staff members who are open to understanding your brand, you can make sure every interaction is up to your standards.
- Anticipate their needs. As your relationship continues to grow, you’ll learn more and more about what your clients need and with time, can have an idea of what services they’ll need before they even have to ask.
By keeping your customers in mind, you’ll be able to work with them to make sure that their expectations are not only met, but exceeded.
March 28, 2019
One of the best things about living in today’s digital age is the endless amount of opportunities available for people to leave their mark on the world. However, this can lead to saturated markets and competitive industries. With everyone trying to find the latest way to differentiate themselves, how can you make sure you truly stand out against your competition?
It’s important to understand what your clients look for. When clients are looking for different firms to align themselves with, they often have a series of criteria they look to fill. Since this relationship with involve sharing personal subjects like legal and financial advice, it’s important your prospective clients feel comfortable sharing their information with you.
Now, we can’t speak for every potential client in out there, but the majority of people feel most comfortable when working with people they trust, and this trust is often formed out of creating real relationships. Think of some of the key things that you use to market your business: the things that sound exciting to you are going to sound just as exciting to your new clients as well.
Whatever your differentiators are, you need to understand what they are and make sure they’re present in everything that you do. Every potential client has a preconceived idea of what they’re looking for, and the reality of the situation is that your culture might not fit the wish list of every consumer. By owning your company culture and sticking to it, you’ll be sure to attract clients ready to build a lasting relationship.
March 7, 2019
Simon Sinek started the revolution: how can you do anything if you don’t understand the why behind it? With an open mind and some spare time, it’s easy to think about why you do things. Why did you choose this particular career path? Why do you target the clients that you do?
While this might be obvious to you, your clients might miss your oh-so-obvious message if it’s not shared properly. When it comes to sharing your why, the cohesiveness behind your message is just as important as the message itself.
Take some time to evaluate your branding presence. Does your LinkedIn bio explain why you love what you do? Does your website capture the energy of your office? By making sure every representative of your work is accurate, your clients are that much more likely to trust you with their most difficult needs.
You can even take this further than evaluating introspectively. Why are your clients passionate about their work? By understanding their actions, you’ll be able to immerse yourself in their brand and make an even bigger impact.
It’s a long conversation to be had in order to understand the underlying motivations behind everyday actions, but in doing so, you’ll be much better positioned to truly make a difference with your work.
February 7, 2019
Let’s take a moment to define what marketing truly is. Is it using social media and other online digital tools to share brand updates? Not exactly, though digital communication is a key aspect to successful marketing. Do you instead think of traditional marketing, like newspaper ads or television commercials? This still is important, but it still doesn’t capture the entire essence of what marketing is.
All things considered, marketing is just the fancy word used to describe the process of finding new and interested people to share your product or service with. Luckily, we’re all working in the digital age, and reaching these new people has never been easier. However, when people are interacting with an estimated 5,000 ads per day, it’s more important now than ever to make sure that your efforts aren’t going to waste.
So how do you do that? First, you have to define your target audience. While the initial thought may be to target a larger group to attract more potential clients, you may be surprise to find that niche groups have a higher success rate. Understanding exactly what attracts your audience will enable you to craft marketing strategies that will catch their attention.
Second, you have to understand your company. What makes you different from your competitors? How exactly can you make a difference in the lives of your consumers? Where do you still have room to grow? Understanding your strengths and weaknesses can take your brand to a completely new level – and can increase the confidence of your consumers as well.
Finally, you have to visualize the future. Anyone can get good results in the now, but it takes a special team to take the current output and strategize for future success. Go back to the strengths and weaknesses of your company. Think about the industry you’re specializing in – what opportunities can you capitalize on? Taking your current positioning and translating that into where you’d like to be in the future allows you to make strategic marketing decisions that puts you on the path to success.
January 10, 2019
In the past, the definition of marketing has been simple: find a way to get new clients to learn about your brand. But what if your marketing did more than just get the word out? What if your marketing performed in such a way that these new clients actually believed in the services you offered?
Rather than focusing on what you can do for your business using elaborate (and expensive) marketing campaigns, try ringing in the new year by using specific and strategic language that compels your audience to take action. What better way to bring in new clients than by relating to their needs and providing solutions for them?
Using strategic communication also furthers the understanding of your brand. Do you prioritize finding solutions or do you often find your focus set on helping your clients cut unnecessary spending? Whether it’s in person or online, using consistent verbiage with your clients provides them with a better understanding of what you offer, but more importantly, why you offer it. This also provides you with countless opportunities to ensure that you brand displays its values at every opportunity.
Take the arrival of the new year as an opportunity to expand your marketing efforts to let your brand speak for itself. You’re a part of an incredibly powerful business – let your skills shine!
December 6, 2018
Often times when we think of leadership, we think of managing and delegating tasks. We think that managing is all about telling people what to do, so that profitability continues to increase for the company. However, leadership is much more than that. Nowadays, it’s as important to connect with your employees as it is to increase profitability for your company. Focusing on building strong relationships with your team will develop trust. Not only does connecting with your employees develop trust, but it also provides a space for them to listen to your ideas, say yes to them, and follow through. Additionally, they are less likely to disappoint you.
Creating warmth, understanding, and connections will allow for your employees to work better, therefore leading to profits. The question is: how would you go about creating and cultivating this atmosphere?
- You could change the dynamic of the interaction with your employees by simply smiling. This is the most authentic way to go about creating warmth and most of the time they smile back. Constantly smiling creates a warmth in the atmosphere and allows for your employees to feel comfortable.
- Ensure that you are constantly practicing active listening. It comes off as rude when you are interrupting or not letting your employees finish their thoughts. Active listening helps develop trust.
- Use positive body language to show interest and once again, warmth. Try to avoid crossing your arms and leaning back too much during meetings and interactions.
Have suggestions on ways to connect with your employees? Let us know in the comments below!
November 15, 2018
Whenever you own a business, there is a highly stressed importance on obtaining clients. You go out and prospect, conduct various marketing events, network and meet as many people as possible. You find people who are interested and you showcase your services to them. If you’re a financial planning firm, you might develop the perfect financial plan for your new customer and send them on their way. However, I think we often forget the importance of maintaining our relationships after the customer has bought our product or service. Whenever you strengthen your relationship with your clients, it increases their loyalty to your services and increases referrals. As a result, this helps and grows the business that you have worked so hard to develop.
Now, I also want to talk about the importance of strengthening relationships between your clients. Whenever your clients feel connected with each other, they will definitely feel more connected to you. How should you go about connecting your clients? I have a few pieces of advice for you!
Firstly, think matchmaker. How could your clients benefit one another? There is a possibility of them becoming business partners, friends, and even golf partners. Approaching this idea could be as easy as saying to your client, “I am planning a fundraising event for a cause that you and another one of my clients, Becky Jones, care strongly about and I think you two should connect regarding ideas!”
Another way to connect your clients is through intimate events that are frequent, preferably every month. The events could range from small dinner parties to golf outings. Also, local events such as running races, yoga events, or wine tastings are a great way to gather your clients. Consistent events will bring your clients together and develop strong relationships.
Have other strategies to grow and strengthen customer relationships? Let us know in the comments below!